Soru 2

Yes, rewards points do expire. Points are valid for one year (365 days) from the date they are earned. At the conclusion of this one-year period, any unused points will automatically expire.

Soru 3

Every 25 points holds a redemption value of $1 USD. To redeem your points, please log in to your account. During the checkout process, you will have the option to apply your available points balance toward your purchase.

Soru 4

Points and promotional codes cannot be applied to items that already have an active price reduction or sale discount, as these items are already offered at the maximum available discount. If you possess both reward points and a separate coupon, you must select the single offer that provides the greater benefit for your order. Offers cannot be combined or "stacked."

Soru 5

Points are credited to your account following the successful completion of the qualifying action:

• Membership: Credited immediately upon registration.
• Order: Credited once the order is confirmed as delivered.
• Review: Credited after the review has been approved and published.

Soru 6

Yes. In the event of an approved return, any points utilized for the original purchase will be restored to your account balance. If you observe any discrepancies in this process, please contact our support team for assistance. At Ferko's, all customer rights are guaranteed.

Soru 7

Your annual birthday coupon is issued to your account on your birthday each year and remains valid for one month from the date of issue.

Please note: If you are registering your birthday for the first time and the date is less than one month from the registration date, your initial coupon will be issued one month later. This policy is in place to prevent misuse. In all subsequent years, the coupon will be issued directly on your birthday.

Soru 8

Product reviews may only be submitted by verified customers who have purchased and received the item in question. Approximately 25 days following delivery, you will receive an email invitation containing a link to submit your review. Points for a review are credited to your account only after the submission has been approved and published.

Soru 9

Points for all eligible orders placed since the inception of the Ferko Rewards program are reserved for customers. Upon creating your member account, these pending points will be allocated to your balance. If you believe there is an error in your point allocation, please contact us for assistance.