FAQ

Ordering

How long will it take for my order to be processed?

Can I place an order over the phone?

Can I cancel my order or change my shipping address after placing the order?

How do special orders or custom orders work?

Do you offer Gift Cards?

I have a question with my order.

Can I include a personalized gift message with my purchase?

Which fonts are used for engravings?

How can I find my ring size?

Do you provide any warranty?

Shipping

How long will it take for my order to be processed?

International Taxes & Duties

Where is my order? I don't see any movement in my order when I track it.

Is Signature Required Upon Delivery?

What if my order gets lost?

Do you ship to PO Boxes?

Returns

What is your return policy?

What happens if I'm passed the 14 Day Return/Exchange time frame?

How should I return my Order?

Conditions of Return

How long will it take for my return to be processed?

Am I able to return anything I purchase from your website?

Who pays for the Shipping on Returns or Exchanges?

Sizing

How can I figure out my ring size?

What if my ring/purchase does not fit?

Rewards Program

What is Ferko's Rewards?

How can I redeem my points?

Shop Pay Installments

What is the option to pay in installments on Shop Pay?

Which payment methods are accepted if I use the option to pay in installments on Shop Pay?

Can I use Shop Pay Installments if I'm an international customer?

Is there a limit to how much I can spend on a single Shop Pay Installments order?

Can I pay in-store with Shop Pay Installments?

Can I pre-qualify for a purchase amount before visiting the store?

Can I buy gift cards with Shop Pay Installments?

Are there late fees?

What if I miss an installment payment?

What if I make a return on a purchase made through installments with Shop Pay?

Have more questions?