FAQ

Ordering

How long will it take for my order to be processed?

Can I place an order over the phone?

Can I cancel my order or change my shipping address after placing the order?

How do special orders or custom orders work?

Do you offer Gift Cards?

I have a question with my order.

Can I include a personalized gift message with my purchase?

Which fonts are used for engravings?

How can I find my ring size?

Do you provide any warranty?

Shipping

How long will it take for my order to be processed?

International Taxes & Duties

Where is my order? I don't see any movement in my order when I track it.

Is Signature Required Upon Delivery?

What if my order gets lost?

Do you ship to PO Boxes?

Returns

What is your return policy?

What happens if I'm passed the 14 Day Return/Exchange time frame?

How should I return my Order?

Conditions of Return

How long will it take for my return to be processed?

Am I able to return anything I purchase from your website?

Who pays for the Shipping on Returns or Exchanges?

Sizing

How can I figure out my ring size?

What if my ring/purchase does not fit?